FREQUENTLY ASKED QUESTIONS

Is it scary? 
Yes, the evening tours are scary and not recommended for children under 14 unless accompanied by an adult. The weekend matinee tours are more fun than scary, and are suitable for pre-school, primary and elementary school age children.

Can I bring my children?
Evening shows are not recommended for children younger than 14 years unless accompanied by an adult. Please do NOT drop off children unaccompanied - we will not be able to sell tickets to them without an adult present. The weekend matinees are suitable for young children - at least one adult must accompany each group of children to ensure appropriate supervision.

What happens when I go inside?
Harbour Haunt is an elaborate, dark maze with many twists and turns designed to disorient, confuse and scare you! Groups of ten people at a time move through the maze, guided at the front and rear by trained volunteer guides so that nobody gets lost or <gulp> abducted - it's been known to happen, but we really, really try to get everyone out alive!

Will the spooks and monsters touch me?  
Maybe! You won't be grabbed or pushed, but you never know when you might have a scary creature brush past you or when you'll feel the light, eerie touch or breath of a spook or a goblin.  We ask that you respect our volunteer actors and not touch them.

Is the tour wheelchair accessible?
Of course!  Harbour Haunt is operated by Easter Seals Newfoundland and Labrador - a charitable organization that provides programs for children with physical disabilities.  Only a few of our scares aren't fully accessible, so suitable by-pass routes have been constructed in these areas.

Will I have to wait long in the line-up?
Harbour Haunt is a very popular event, so there will be line-ups. We work hard to minimize your wait time.  On quiet nights you may get in immediately and on weekend nights you may have to wait longer. We sell timed tickets in half hour blocks, and make every effort to ensure your tour starts within the half hour time slot indicated on your ticket. You can purchase tickets as early as 6:00 pm when our box office opens and select any half hour block of time between opening at 7:00 pm and closing at 10:30 pm (or later on weekends).

Are group bookings available this year?
A limited number of group bookings are available for evening tours. Groups of 10 or more may pre-purchase tickets for tours at 7:30 pm, 8:00 pm, 9:30 pm or 10:00 pm. Pre-booking tickets allows your group to pick up your tickets at the box office just before your booked time and enter Harbour Haunt at or near the time on your tickets. Call the haunt line at 754-1399 for bookings. A surcharge fee of $10 applies to each group booking.

Is Harbour Haunt the same every year?
Of course not!  We know we have many repeat customers who just love Harbour Haunt. Every year we like to mix it up, change things around, and add new scares for your entertainment. Harbour Haunt is different every year.  What awaits you this year?!?

How do the children's weekend matinees work?
We offer children's matinee tours from 11:00 am until 4:00 pm on Saturdays and Sundays (ending on Oct 31).  The box office opens at 10:30 and closes between 3:00 pm and 3:30 pm, depending on how fast tickets sell - we recommend purchasing tickets before 2:00 pm to avoid disappointment.  We offer two levels for different ages - "red light" is lots of fun and not too scary for younger children and "green light" is more scary, but still kid-friendly.

What if I "chicken out"?
In 2008 we counted 633 "chickens" out of the 13,790 people who dared to visit!  If you just can't take any more scares, a guide will help you out of the maze. All ticket sales are final - as proceeds from Harbour Haunt go to Easter Seals programs for children with physical disabilities, refunds will not be issued.

RULES AND WARNINGS (please take these seriously)

Groups of ten visitors are guided through the maze. Please do not stray from your group. Advise the front or rear guide accompanying your group if there is any problem.

Do not, under any circumstances, touch the cast members. They are volunteers working hard to entertain you - they deserve your respect.

Harbour Haunt evening tours are dark, loud, disorienting and SCARY and may not be suitable for everyone.  We recommend against people with heart conditions entering.

Strobe lights are in operation in parts of the maze. This is a consideration for people with epilepsy.

Fog machines are in use - caution to those with asthma.

Allergy caution - some elements of the maze contain latex.

For the safety of our volunteers and customers, we reserve the right to deny admittance to those under the influence of alcohol and/or anyone behaving inappropriately.

Children age 14 and under will not be admitted to the evening tours without an adult.